Refund policy

Last updated: October 14, 2026

Returns & Refunds

Returns

We accept returns within 30 days of delivery. Return eligibility depends on the items in your order. Where returns are accepted, items must be unworn or unused, with tags attached, and in their original packaging, unless otherwise specified in the return instructions.

We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Contact us to confirm return eligibility and request return instructions.

How to Start a Return

Acceptance of return or cancellation requests depends on the terms above and your rights under applicable law.

Start your return or cancellation request by emailing support@saintseansusa.com with your order number. If you have an account, you may also start the request from your account.

Unless otherwise stated or required by applicable law, you are responsible for return shipping costs for change-of-mind returns. If an item is defective, damaged, or incorrect, we will cover the cost of return shipping.

Damages and Issues

Please inspect your order upon delivery. Contact us within 7 days of delivery with photos or a short video if an item is defective, damaged, or incorrect so we can review the issue and assist you.

Exceptions and Nonreturnable Items

The following items are not eligible for return unless required by applicable law:

- Items marked final sale
- Gift cards
- Swimwear or intimate apparel where the hygiene seal has been broken
- Custom or personalized items

Other items may not be eligible for return as indicated on the product listing, website, or at the point of purchase. Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us before returning an item for an exchange to confirm eligibility and available options.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, unless otherwise stated. Your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us.

Your Consumer Rights

This policy does not limit your rights under applicable consumer protection laws, including rights relating to goods that are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

For cancellations, returns, exchanges, refunds, or damaged-item assistance, please email:

support@saintseansusa.com